Data Deletion

Send a deletion request

Email business@nymodigital.com with the subject NYMO Ads Monitor — Data Deletion Request. You may request deletion for yourself or for accounts and organisations you are authorised to represent.

What to include

• Your name and a contact email we can reply to.
• The organisation and relevant advertising-account ID or application user reference, if known.
• Whether the request covers all information associated with your connection or only specified accounts or records.
• A brief explanation of your authority if you are acting for an organisation or another person.

You can still contact us if you do not know an account ID. We will help identify the relevant records using proportionate information.

How we verify the request

We check that the request relates to you or to an account you are authorised to represent. This may involve confirming control of an associated email address or obtaining confirmation from an authorised organisation administrator.

We request only the information reasonably needed for verification. A request affecting shared organisation data may need additional checks to protect other authorised users. If we cannot verify authority, we explain the issue and available next steps.

What we remove

Once verified, we stop the relevant monitoring connection and remove the covered information from active systems, including applicable:

• Stored authorisation credentials and connection identifiers.
• Account information, collected spend reports and intraday snapshots.
• Monitoring settings, manually provided funding references and alert records.
• Other associated personal information within the verified scope, subject to the limited exceptions below.

This process concerns information held by NYMO. It does not delete your Meta account, advertising accounts, advertisements or information retained independently by Meta. Data belonging to other users or organisations is not removed solely because it appears in a shared account.

Timing and confirmation

1. Acknowledgement

   We aim to acknowledge the request within 3 business days. If more information is needed, we explain the verification requirements.

2. Active-system deletion

   We complete covered deletion within 30 calendar days after verification, unless applicable law requires an earlier response. We stop the relevant synchronisation promptly after verification.

3. Backup expiry

   Backup copies expire within a further 30 days after active-system deletion. They are restricted from ordinary use; deletion must be reapplied if a backup is restored.

4. Written confirmation

   We email the outcome, explain any relevant exception and state whether backup expiry is still pending. If completion is delayed, we explain the reason and next steps.

Any more protective rights or deadlines under applicable law remain unaffected.

Limited retention exceptions

We may retain specific records where necessary to meet a legal obligation, investigate a security incident or resolve a dispute. This is not a general permission to keep all monitoring data. Any exception is limited to the relevant information and purpose, with restricted access.

A minimal record of the request and its resolution may be kept where necessary to demonstrate compliance and ensure that a restored backup does not reintroduce deleted data. We explain relevant retention where permitted.

Disconnecting from Meta

You can also remove NYMO Ads Monitor's access in the relevant Meta account settings for connected apps or business integrations. The exact location depends on your account and the current Meta interface.

Removing the connection prevents future authorised retrieval through that connection. It does not automatically delete information NYMO already holds. Send the request above if you also want stored information removed.

Need help?

If you cannot access the original email account, are unsure which records apply, or have not received an acknowledgement, contact us and explain the situation. We will help identify an appropriate verification route.

Read our Privacy Policy for the wider retention policy and our Terms of Service for the application's scope.